TECH SERVICES:  Network Configuration, Complex Support, etc:  $25 (first 1/2 hour) + $25/hour thereafter

                                                                                                                    Español version

Technical consulting & assistance with more complex Technical Support matters:

$25 minimum charge:  Covers the first half-hour

$25 / hour thereafter

The hourly rate is applied for time spent by our Technician on the following:

          Communicating with the customer about the problem by telephone, email or ticket

          Researching solutions to advanced issues or complex network setup situations

          Diagramming solutions, when a diagram is needed

These rates assume that services are rendered by telephone, ticket, or email

"Billable" tech support applies in the following situations:

Network-setup and/or network settings configuration

Complicated situations involving "Technical Consulting" as opposed to routine product support & selection questions

Advanced equipment selection matters & "how to" advice in challenging WiFi situations:

        Very long-distance WiFi links

        Complicated networks

         Equipment needed to reach an Access Point obscured by buildings or trees

Ubiquiti equipment setup & configuration

Security advice and security settings configuration

NOTE:  Basic Technical Support and product selection assistance is included in the purchase of products:

We gladly offer technical advice in routine situations in "troubleshooting" situations - such as if a device that we

sold appears to be incompatible with your system or appears to not be working properly, and in any other case in which

one of our staff can quickly answer your question(s).

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